Refund policy

Right to cancel – perishable goods

  • If you are a consumer, you have the right to cancel this contract within 7 working days of delivery except in respect of perishable or goods which have been consumed, opened or damaged by you.

  • If you cancel your order of non-perishable goods, you must return the goods in their original packaging together with the invoice to us at your expense. Please contact us by email to hello@littlebigflavourkits.co.uk and we will tell you where to send the goods.

  • Please use a tracked or guaranteed form of delivery when returning goods to us as we are unable to accept responsibility for goods that are lost in transit.

  • We will refund the full amount paid by you to the card or other method of payment used by you within 14 days.

Refunds when promotions or vouchers have been used

Where a voucher discount or promotion has been applied, the total value of the discount or promotional offer is shared across each applicable product in equal ratios. If an item or a part of that order is returned and/or refunded we will refund the pro-rata value. We will issue a refund (excluding any postage cost if your order did not qualify for free delivery) if you are a first time customer from your household and are not satisfied with our fresh kits all you have to do is email us with your order number and, if you don’t mind, the reason why you are dissatisfied.  To protect us against anyone trying to take undue advantage, the maximum refund is capped at £30. We accept returns for defective products only, we do not accept items for exchange. However do get in touch if you have any specific concerns and we will try and accommodate you. 

Product Safety and Recalls

Customer safety is our highest priority. In the unlikely event that a product recall or withdrawal becomes necessary, Little Big Flavour Kits operates a documented Product Withdrawal and Recall Procedure to ensure affected products can be identified, traced and removed quickly and effectively.

Any active product recalls or important product safety notices will be published on our website and communicated directly to affected customers where possible.

If you have any concerns about the safety or quality of a product, please contact us immediately at hello@littlebigflavourkits.co.uk.

You can view our Product Withdrawal and Recall Procedure HERE 

To contact us, please email: